DISCLAIMER

• By purchasing our services (Rigging), you automatically agree to the following conditions.
• Please read this entirely and carefully. We will refuse your commission if you do not agree to these terms.
• If you have any questions, please send a Twitter DM or email us at [email protected]
• If you are not comfortable with our T.O.S. and/or are not willing to agree to the conditions, you may not request a commission from us.
• We do not allow our works to be fed into AI generators of any kind, at any given progress stage. We strictly forbid the Usage of AI in our works.
• NFT usage is strictly forbidden.

USER AGREEMENT

• By commissioning us, you agree that you have read and accepted all the terms described herein.
• We only accept commercial usage for rigging commissions unless otherwise agreed upon. However, the price stays the same regardless of private usage.
• All credit has to be linked back to PuppetWorks and the respective Rigger.
• Violators will be added to our blacklist indefinitely and without warning.

general

Client

• You, the Client, will be expected to first read our TOS and understand our general Commission Prices.
• You, the Client, may display our work on external sites as long as it is visibly credited and linked back to us.
• You may not upload or host our work in any gallery that is intended to display your own work only.
• You may not claim our work as your own.
• Please do not share the file with third parties unless otherwise discussed beforehand.
• You are NOT authorized to change, modify or edit our works without prior obtained permission.
• Any harassment in an attempt to bargain for a commission (a ‘slot’) is not tolerated.
• This includes inappropriately worded comments, as well as private messages. We reserve the right to place anyone on the blacklist over harassment.
• By placing an order, you agree to these terms and conditions. Please read these terms carefully.
• Clients who have commissioned and/or received work before this TOS has gone into effect are still bound to its contents.

RIGGER

• By commissioning us, you are purchasing our services as riggers only.
• We reserve the right to post your finished Showcase in our gallery for any reason. We will respect the client's wishes to keep the Model private until their “debut”. This will be discussed with the Client prior.
• We reserve the right to decline any project or client for any reason.
• We reserve the right to refund you the full amount paid if I no longer wish to work on your project for any reason.

COMMERCIAL USAGE

• All our Commissions are intended for Commercial use, meaning any royalties are already included in the prices provided.
• The following cases are considered commercial use: Reproducing and selling the artwork, publicly or privately, cases where you receive profit from a medium/platform where you have posted our (art)work, (eg. Patreon, YouTube, Twitch, a personal site, etc).

COPYRIGHT

• We reserve the right to sign and/or watermark our own work when posted on our Websites and Social Media.
• You are responsible for protecting your ownership over rights to a character design.
• We retain all copyright over our work, which includes the right to use the image as a sample for sales or self-promotion unless otherwise agreed upon.
• We will, however, always give proper credit to you and the artist for ownership of the character’s design and Artwork rigged.

NDA - PRIVACY REQUEST

• If you wish for your request to be private, it must be stated during the ordering process.
• We reserve the right to charge a fee if I deem fit.
• The privacy request entails that we are not allowed to share any WIPs on social media, nor are we allowed to stream the process of the commission anywhere.
• However, this also means that you must refrain from sharing any such spoilers yourself. (Special teasers will have to be discussed upfront.)
• The NDA fee usually starts at +5% of the total quote, but it might differ. The bigger the project the bigger the fee.

COMMISSIONS

PRICES

• We reserve the right to charge more if we deem fit, depending on the complexity of your request.
• We do not tolerate any kind of harassment or negotiation attempts regarding our prices.
• Paypal fees are included in our prices.
• While we do offer tiers please note the price is subject to change depending on your request, meaning you will first receive a quote after we discuss the pricing. This is what you will have to pay in the end.
• Please refer to our Service section to get a price overview for our different services.

ORDERING

• You are expected to email us using our contact form or DM us on Twitter or Discord for any questions regarding your inquiry, however, for your Commission inquiry please order using our Commission Ordering form.
• We reserve the right to make changes to your request as we see fit unless otherwise discussed. To guarantee the total accuracy of your commission request, please make note of the required details and elements in the form.
• If your character is extremely detailed, We have the right to charge a fee according to the complexity provided.
• This fee will be stated before the transaction, and you hold the right to make changes to your commission request (eg. change the model or certain aspects, or agree on a simplification of said aspects.) before the transaction is complete.
• Please make your request concisely worded with minimal abbreviations, so as to make the note clear to read. Please include proper visual references alongside your requests.
• Any emails, private messages, and comments that you send must come in English only. We do offer Japanese language support as well.
• Before taking part in any transaction, you are required to wait for a reply so that we can discuss the details.
• We do not accept requests for specific Riggers in our Guild to ensure we do not have a competitive toxic work environment. You can't choose a rigger from our Guild. We peer-review your model and ensure that the best person for the job is chosen. Similar rules apply to our other services. However, you will be able to choose your Model Illustrator.

CUTTING

This section only applies to Model Rigging inquiries• You will have to provide a fully cut Model drawing for us to rig it.
• Please note that we provide in-house cutting too in case your model needs cutting revisions, however, that is not guaranteed it highly depends on the Model-style.
• Our In-house cutting does not include a complete cutting for an un-cut Fullbody drawing. Only revision adjustments for already pre-cut models.
• Please note that it would be beneficial for us to be able to have contact with your Artist directly to ensure the best outcome of the commission. So if possible please help us establish contact with your Artist. We are able to communicate in two languages with them. (English, Japanese).

PAYMENT

• We are not responsible for any mistakes that are made on your part over the course of the transaction.
• We will only accept payment in EUR and USD via Paypal. It depends on each rigger due to tax reasons but you will be informed beforehand which currency you'll be charged in.
• It is expected that you deposit a discussed % of the price upfront before we start. No exceptions unless otherwise discussed. This percentage usually starts at 50% unless otherwise agreed upon.
• Only after 50% of the payment is sent, will we start rigging.
• You are expected to complete the payment process as soon as possible and only after we receive 100% of the payment we will send over the finished file(s).
• We will initiate the transaction to avoid accidental transactions.
• You will have to pay two (2) Invoices, as we split the total amount charged between two of our Members. The Artist/Rigger and one for a Handling fee. However the overall price you were quoted will not be changed. You will only have to pay what you were quoted.
• Do not send us any kind of payment until we have confirmed that we can accept your commission and agreed upon a quote.
• Payments via Paypal are sent via Invoice method only unless otherwise stated.
• If you happen to use a guardian PayPal account, please note that you hereby acknowledge that you have their permission to take part in this transaction.
• Repeated counts of commissioning a project and failing to pay will result in blacklisting.

PAYMENT PLANS

• We usually only accept payment plans if the order sum exceeds 4000USD
• We will discuss a payment plan beforehand. You are expected to pay in instalments over a limited amount of time.
• The sum of each instalment as well as the time period will be discussed and documented beforehand.
• You are expected to continuously pay said instalments without being reminded until everything of the total sum is covered.
• Please refer to the section “Payment” for further instructions as the process remains the same. Only after 50% is covered, will we start the project.

PAYPAL DISCLAIMER

• Please note that all of our sales are considered “Digital Goods” and it is the Artwork’s "Intellectual Property" that is purchased by you, the Client.
• Nothing is ever intended by either us or the Client, to be physically shipped.

REFUNDS

• We can refund 100% of the payment only if we have not started working on the Rig.
• If we cancel a project, we will reimburse the lost fees and refund 100%.
• If we agree on a payment plan and we start the commission after the first deposit has been done, we will not refund your said deposit if you back out of the Payment Plan, however, you will be sent the incomplete rig VTS file only.

CHARGEBACKS

• You are NOT authorized to issue a chargeback for any reason.
• If for any reason your PayPal account malfunctions or authorizes a refund request without your knowledge, you must contact us as soon as possible in order to resolve the issue.
• You are required to contact us when you need to cancel a commission request.
• Purposefully issuing a chargeback without contacting us to cancel/refund a project will result in immediate blacklisting for you as well as your email address, and anyone sharing your PayPal account, including side accounts.

QUEUE / SCHEDULING / WORK SPEED / DEADLINES

• You reserve the right to set a deadline for your commission. This deadline must be disclosed prior to payment and a fee might apply.
• We have the right to decline a project if there is too short of a time allowance. The time we reserve to work on your Rig depends highly on the customer's requests. (Tier packages). The same holds true for other Services we offer.
• If you did not alert us to a deadline, you must not send reminders. Reminders will be ignored if there are projects we have prioritized above yours.
• No harassment over our work speed will be tolerated, regardless of the time that has passed.
• You reserve the right to be notified of any delays.

REVISIONS AND FEEDBACK STAGE

This section applies for Art Services• We will send a WIP (‘work in progress’) image after 50% of the payment is completed.
• These images will come in the form of .jpg or .png files as an attachment in the email or a DM.
• The responsibility is on you to ensure your order contains the details you want me to follow.
• We am not responsible for any unsatisfactory element of the finished design if no feedback was given to amend it.
• We will only send a guaranteed WIP for the Sketch, but you are free to request a WIP at any given time.
• Up to two major revisions can be made during the drafting phase of the commission. Only minor adjustments within reason can be made afterwards.
• Each time we send a WIP to a client, I ask the client to provide feedback to me.
• Changes will only be made at the sketch stage. Color corrections will be made at the color stage.
• Any changes to the character or subject will be subject to a fee, and the fee will depend on the nature of the change.
• We will not be held responsible for any changes in ownership of the said character.
• After the order is completed, minor changes such as color adjustments are allowed if the missing or inaccurate elements are our faults (e.g., we overlooked details provided in the order).
• In the absence of feedback from the customer, any changes to the final piece will be subject to a fee.
• We will not redraw a completed commission unless payment is received for a second order.

This section applies for Rigging• WIPS will firstly be provided as an “Update list”. If you wish to see video files of certain expressions/toggles please let us know so we can provide that. The first 3 Video-formated WIPs will be free. However, more Video-format WIPs than that will be subjected to a fee, unless we feel the need to send you a Video on our own accord.
• We will not be held responsible for the Artwork of the Model if something is not to your liking. We are only in charge of rigging the PSD you provided us with.
• Any changes to the Model will be subject to a fee, and the fee will depend on the nature of the change.
• We will not be held responsible for any changes in ownership of the said character.
• After the order is completed, minor changes are allowed if the missing or inaccurate elements are our faults (e.g., I overlooked details provided in the order).
• In the absence of feedback from the customer, any changes to the final piece will be subject to a fee.
• We will not rerig a completed commission unless payment is received for a second order.
• The responsibility is on you to ensure your order contains the details you want us to follow.
• We are not responsible for any unsatisfactory element of the finished rigging if no feedback was given to amend it.

REVISIONS PROCESS FOR RIGGING

This section applies for Rigging• After we are done with the completed rigging, we will send the file for you to review. Please make sure to be available to provide feedback during this time.
• We will allow you a time period of two weeks to write a list with revisions for us to review and discuss with you.
• After approximately one week we will update you with the revisions given, you then will have another week to write a second list with revision requests.
• The cycle repeats and we reserve a minimum of one week to implement said changes.
• Please keep in mind that after X amount of revisions or a time frame of Y weeks, we will either charge or deny the request for any further changes.
The amount of revisions a rigger accepts depends on each individual and is discussed in the revision phase, the same goes for the timeframe.❈ Please note that the revisions will be discussed with us and only implemented when reasonable. We will not implement unreasonable physics changes if they are not meant to happen for example stylistic effect. (Example Balloon head).
We will not implement physics on body parts that make no sense for said body part etc.

FINAL PRODUCT AND CREDIT

• There may be slight differences between the samples in our gallery and the Products you will receive, depending on the time passed when examples were posted.
We constantly strive to become better at our craft after all.
• Credit to us, the Artist/Riggers, is required when you publicly use your Project/Model. Please make sure to credit the individual Rigger responsible for your model alongside the Guild name, not just the Guild.
• You, the Client, are responsible for saving any information, L2D Model files, and other digital data we provide.
• We will send you the files via Google Drive Link or as an E-mail attachment zip file.
• Any file you paid for will be available from us for a finite time only. We take measures to preserve most files for up to at least 6 months. This of course does not apply if you wish to be a re-occuring client, in this case, we will not delete the file. However, we cannot guarantee against computer failure or accidental deletion, or loss.
• We do not deliver the L2D source files, only the VTS files. If needed we will, however, send the source file to a new rigger if you no longer wish to work with us for future updates to your Model.
• We are not required to post your project in any public space; if posted, we are not required to keep it there indefinitely. We have the right to delete or remove any public project, even if you paid for it, as you should have your own copy.
• Feedback on the final product is permitted after the completion of the piece, through private messages or comments.
• Any comments that are rude, inappropriate, inflammatory, and/or non-constructive may result in blacklisting.